Messages are grouped by where they appear. Text in “quotes” is what Mattersmith shows; parts in {braces} change.
When you select a status button, such as Submit Order or Release to Production, and something has to happen first, a Not ready panel opens under the button. It usually has a button that takes you to the problem, and Dismiss. Only one reason shows at a time: after fixing it, select the status button again.
| Message |
What to do |
| “The Details tab is missing {number} required fields.” |
Select Go to Details and fill in the fields marked Required to submit. Each missing part of an address counts separately. See Submit an order for what a quote needs. |
| “This quote doesn’t have any line items yet.” |
Select Go to Line Items and add a line item. |
| “Order Summary is missing: {Shipping price or an adjustment}{ and more}.” |
Select Go to Order Summary and fill in every field marked with an asterisk (*). 0 counts. See Price and confirm an order. |
| “This order needs an estimated ship date. It’s on the Order & Fulfillment card.” |
Select Set ship date, then Edit on the Order & Fulfillment card. See Release an order to production. |
The order won’t change status while you have unsaved changes anywhere on it. Cancel and Reject aren’t blocked by these.
| Message |
What to do |
| “Finish editing your line item before changing the order status.” |
Select Go to Line Items, then save or cancel the row you’re editing. |
| “Save your Room Planner changes before changing the order status.” |
Select Go to Design, then Save or Discard in the planner. If it’s previewing preset changes, select Confirm or Cancel. |
| “Save your Details changes before changing the order.” |
Select Go to Details, then Save or Cancel on the card you’re editing. |
| “Save your Presets changes before changing the order.” |
Select Go to Presets, then save or cancel your changes. |
| “Finish saving your line item notes before changing the order status.” |
Select Go to Line Items. If the note shows Retry or Discard changes, select one; if it shows Save my version and Use saved version, choose one. Otherwise wait for it to save, then select the status button again. |
These appear under the presets’ Save button, which is unavailable until you deal with them.
| Message |
What to do |
| “Choose a value for every preset to save them.” |
Give every preset a value, including any that appeared because of an earlier choice. |
| “Wait for the current Presets save to finish.” |
Wait a moment. |
| “Finish editing your line item before saving presets.” |
Select Go to Line Items, then save or cancel the row you’re editing. |
| “Finish saving your line item notes before saving presets.” |
Select Go to Line Items. If the note shows Retry or Discard changes, select one; if it shows Save my version and Use saved version, choose one. Otherwise wait for it to save. |
| “Confirm or cancel preset changes in the Design tab.” |
The Room Planner is previewing your new presets. Go to the Design tab and select Confirm or Cancel. See Change presets on an order with a design. |
| “Waiting for the Room Planner to load before saving presets.” |
Wait for the design to load on the Design tab. |
| “Save your Room Planner design before updating Presets.” |
The design has unsaved changes, or is still saving. Go to the Design tab, select Save or Discard, then save the presets again. |
| “This order has a saved design, so preset changes have to be saved through the Room Planner on the Design tab.” |
Open the Design tab and let the design load, then save the presets again. |
| “The Room Planner failed to load, so presets can’t be changed.” |
Copy down any preset changes you’ve made, reload the page, and try again. |
| Message |
What to do |
| “Set this order’s presets before adding line items” |
Select Go to Presets and set the presets. |
| “Finish editing the other line item first” (on the pencil icon) |
Save or cancel the row you’re editing. You can edit one row at a time. |
| “Wait for this line item update to finish” |
Wait a moment. |
| “This cabinet is managed by the room planner. View it there to edit or remove it.” |
The line item comes from the order’s design. Select the cube icon to change it on the Design tab. See Change a cabinet’s options. |
| A red box and an unavailable save button, with no message |
Qty needs a number of at least 1, and no two line items can share an ID. |
| Message |
What to do |
| “Finish your other edit first.” |
Save or cancel the card you’re editing. You can edit one card at a time. |
| “Finish or cancel your edit to link to a saved record.” |
Save or cancel the card you’re editing, then link. |
| “An estimated ship date is required.” |
Choose a date. Once an order has a ship date, it can be changed but not cleared. |
| Message |
What to do |
| “Please give all Presets a value before using the Room Planner.” |
Select Go to Presets and fill in every preset. |
| “This order has no design.” with “Designs can only be created while the order is a quote.” |
The order has been submitted, so a design can’t be added. |
| “This order has no design.” with “You can’t create a design unless it’s shared with your team.” |
Someone else created the quote. Ask them, or an admin, to share it. |
| “Some cabinets failed to load. Editing and saving are unavailable — reload the page to try again.” |
Reload the page. Changes you hadn’t saved are lost. |
| “Cabinets are still loading” (on an export) |
Wait a moment and try the export again. |
| “No room for another door on wall {letter}.” |
The wall is full. Make another opening narrower, or use another wall. |
| “That change would not fit on wall {letter}.” or “…would overlap or touch the {door or window} on wall {letter}.” |
Change the opening’s width or offset so it fits between the others. |
| “Finish your presets first” (on the Designs page) |
Give every preset a value, or discard your changes, before selecting Create quote. |
| “Save your changes first” (on the Designs page) |
Save your Room Planner changes or presets, then select Create quote or Duplicate again. |
| “Nothing to copy yet” (on the Designs page) |
Give the design presets or a room before duplicating it. |
| Message |
What to do |
| “You have unsaved changes. Discard them and continue?” |
Select Cancel and save your edit first, or OK to throw it away. |
| “Discard unsaved changes?” when switching tabs on a project |
Select Keep Editing and save, or Discard Changes. |
| “This area’s project is archived.” |
Unarchive the project to change the area. |
Most of these mean Mattersmith couldn’t tell whether your change was saved. Reloading shows you what actually happened.
| Message |
What to do |
| “Reload this page before making another change.” |
Select Reload page, then check your last change is there before redoing it. |
| “Wait for the current order update to finish.” |
Wait a moment. |
| “The change may have been saved, but this page is out of date. Reload the page before making more changes.” |
Reload the page and check the change. |
| “Couldn’t save the {customer, project and area, or fulfillment details}. Your changes are still here — try again.” |
Select Save again. |
| “Couldn’t update the order status. Please try again.” |
Nothing changed. Select the status button again. |
| “We couldn’t confirm the status change. Reload the page to see the order’s current status.” |
Reload before doing anything else. |
| “We couldn’t confirm the duplicate. Check your orders list before trying again — a copy may already exist.” |
Look for the copy on the Orders page before duplicating again. |
| “This financial change was not saved. Keep this page open while you record the value, then reload before making more changes.” |
Note down the shipping price or adjustment you entered, reload, and enter it again. |
| “This export couldn’t be generated for this order. If it keeps happening, contact support.” |
Try again later, and contact support if it keeps happening. |
| “Your session may have expired. Reload the page and try again.” |
Reload the page. You may need to sign in again. |
