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Your order as a designer

As a designer, you build an order and your manufacturer builds the cabinets. The order passes back and forth between you and the Order Managers at your manufacturer, and what you see changes as it does.

What’s yours

Section titled “What’s yours”

You see the orders, customers, and projects you created. Other designers don’t see them, and you don’t see theirs. The Order Managers at your manufacturer see everything, so they can price and build what you send them.

While it’s a quote

Section titled “While it’s a quote”

A Quote is yours to change: its details, presets, line items, and design. Nobody else can edit it, unless your manufacturer lets designers share quotes and you’ve shared it. See Share an order or customer with your team.

When it’s your manufacturer’s turn

Section titled “When it’s your manufacturer’s turn”

When you select Submit Order, the order becomes Submitted and locks. An Order Manager checks it and sets the final price, adding shipping and any other charges your manufacturer uses.

You see only the subtotal while they work: the price of the products from the catalog. The Order Manager may already have entered shipping and other charges, but you don’t see them, or the total, until they send you the final price to accept.

You can still cancel the order while it’s Submitted. If it needs changing instead, ask your manufacturer: they can send it back to you as a quote.

When the price comes back

Section titled “When the price comes back”

When the Order Manager selects Confirm with Submitter, the order moves to Pending Confirmation, and it’s your turn again. Now you see the whole price: the shipping, any other charges, the total, and any notes your manufacturer left on the line items.

Only you can accept it, because you created the order. The order doesn’t go into production until you agree to the full price, so this is also the time to check the price with your customer. See Why the submitter has to accept.

If the price isn’t right, you can cancel the order instead, and start again from a copy. See Accept an order.

After you accept

Section titled “After you accept”

Once you select Accept Order, the order is Accepted and the price is final. You can’t cancel it any more.

From there it’s in your manufacturer’s hands: they schedule it, release it to production, and ship it. You can follow its status on the Orders page. If your manufacturer has set up reports for designers, an Export button on the order lets you download them.

What only your manufacturer does

Section titled “What only your manufacturer does”

Pricing an order, rejecting it, sending it back to quote, and moving it through production are all done by Order Managers. If you need one of these, contact your manufacturer.

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