Duplicate an order

Duplicating makes a new Quote from an existing order, in any status. Use it to start over after an order is rejected or canceled, or to reorder the same cabinets.

1. Open the order.
2. Select More actions (the ⋮ button at the top right).
3. Select Duplicate.

The new quote opens straight away. You’re its submitter, and it has a new order number.

What’s copied

The new quote keeps:

• the customer, project, and area, whether linked or typed in
• the presets and line items
• the shipping method chosen while the original was a quote
• whether it’s shared with your team

It starts without:

• the shipping price and other charges
• a shipping method an Order Manager changed after the original was submitted
• manufacturer notes

When Duplicate isn’t there

Duplicate only appears when both of these are true:

• You can copy this order. You created it, or the order and its linked customer are both shared with your team. Only the person who created an order designed in SketchUp can duplicate it.
• Its catalog is still usable. The catalog the order was made with hasn’t expired. A catalog that’s no longer offered for new orders is fine, as long as it hasn’t expired. An order designed in SketchUp also needs a catalog that can be used for orders in the browser.

The order page doesn’t show whether a catalog has expired. If Duplicate is missing from an order you created, an expired catalog is the likely reason. Create a new order with a current catalog instead.