Turn on order emails

Emails about orders are off until you turn them on. Which ones you can turn on depends on your role.

At the bottom of the left menu, select your name, then select Profile.
Under Organization, select Notification settings.
Check the Email box for the events you want, listed below for your role.

The setting saves straight away. It applies to the organization you’re working in; if you belong to more than one, turn it on in each.

If you’re an Order Manager

Turn on Order Manager Order Events. You get an email when:

an order is submitted
a submitter accepts an order
another Order Manager accepts an order that didn’t need its submitter’s confirmation

You get these for every order in your organization, not only ones you’re working on. Admins can turn them on too.

Submitters only hear that their order is back for them to accept, or returned to a quote, if they’ve turned on their own emails, below. If a submitter doesn’t have them on, let them know yourself when their order needs attention. When another Order Manager accepts a shared order you created, you’re told once, through either setting.

If you’re a designer

Turn on Submitter Order Events. You get an email when an Order Manager at your manufacturer:

prices your order and sends it back for you to accept (Confirm with Submitter)
sends your submitted order back to you as a quote to change (Return to Quote)

Project Discussion Events is already on. It emails you when an Order Manager posts in the Discussions tab of a project you created.